Customer Service Policy

Africa Safari Classics is committed to achieving “competitive advantage” through innovative and superior service to all our clients, at all levels. This customer service policy statement forms the basis of achieving this important commercial objective. Its a promise and commitment to continually provide and maintain very prompt and quality services that exceed our clients expectations from the beginning to the very end their safari with us. To us, customer service performance goals and objectives are measured equally as the company’s financial performance. We believe that, achieving excellence in customer service will lead to profitability and financial success.

We are committed to:

Contacting us – Making it very easy and convenient for our clients to contact us via email, phone, cell phone Skype etc before, during and after the safari. Upon contacting us, we will respond to your request immediately but maximum within 24hrs. If you do not hear from us within this period, pls feel free to re-send your request or call us.

Guaranteed services – Services booked and confirmed as per your itinerary and invoice will be provided for on time, efficiently, an in the most professional manner.

Reliability – We are reliable, dependable and reputable company that you can trust to deliver services booked and confirmed for you.

Cost efficiency – We will strive to do business in the most cost effective way, avoid wastage and pass this benefit to our clients by charging very competitive prices.

Information – As professionals with diverse experience, we will provide you with the most reliable, objective and accurate information to enable you to make the best choice of safari/beach vacation.

Courtesy – In our dealings with you, our staff will always remain very friendly, courteous, respectful and helpful.

Responsiveness – We will remain very responsive and sensitive to your diverse needs/requirements. No assumptions.

Confidentiality – Any information given to us in the course of dealing with you, will be treated as confidential and will not be disclosed to third parties.

Honesty – Prices quoted to you will be fair, accurate and will offer true value for money.

Feedback – We will always value and appreciate your feedback upon returning home at the end of your safari. This will enable us to improve our services and to reward and motivate the members of our staff who served you well.